Q1. Can I get my delivery same day?
A1. Yes, if you order before 12 noon, however during peak days , this is also subject to tour supplier's availability which can only be confirmed ONCE an order is made.
Q2. What is the cash handling charges for?
A2. Cash handling charges apply if a customer chooses to pay by credit / debit or cash upon delivery. please note that the 10 aed charge is for administration and cash handling charges as our courier partner charges a fee for collection of the money
Q3. When do I get free shipping?
A3. Free shipping within Dubai and selected cities apply if your order is over 250aed in value of products purchased. However weight restrictions may apply, check our delivery terms & conditions for more information
Q4. How do I get my 10% first order discount?
A4. Upon checkout, you can apply the discount code found on the checkout page.
Q5. Can I get same day delivery and choose to pay on delivery (Cash or card payment) ?
A5. Yes, provided your order is placed and confirmed before 12 noon and the products purchased is available. From time to time, our suppliers run out of stock for a few days, but you will get a confirmation call once your order has been placed and delivery time will be agreed prior to us processing your order.
Q6. Can I purchase by bank transfer?
A6. Yes you can, however you MUST send ojamea customer services whatsapp number (+9715 33400) a receipt to confirm that the transfer has been made. Once the funds are received, we then process your order See our bank details below:
Bank Account Number: 1015580786901
Swift Code: EBILAEAD
Routing Code: 302620122
Bank Address: Emirates NBD
Please specify your order reference in the bankwire description.
Q7. How do I know my order has been placed?
A7. For every order made, an automatic email will be sent out to the registered email confirming your order. Once your order is received, we reserve your items and then inform you that your order has been processed and confirm the delivery address and time.
Q8. Can I edit my order after making an order?
A8. Yes you can, simply contact our customer service and inform of the change and we can help you amend it provided it is within a reasonable time frame after the order has been made, order amendment on delivery day MAY apply further admin charges.
Q9. Can I provide feedback?
A9. Yes you can, we are always happy to receive feedback from our clients, to help us continuously improve our services.
Q10. Problems with registration ; adding your delivery address?
A10. In recent times, we had some complaints from users not able to add their delivery address on certain devices, if you are facing this, kindly use our the web browser or send us a Whatsapp on +971 58 934 3300 with your email address, our support team will be available to assist.
Q11. Which other emirates do you delivery to?
A11. We deliver to all Emirates, however due to the COVID-19 movement restrictions, we CANNOT guarantee delivery timelines, however we will call every customer once we get authorization and confirm our estimated arrival time.